FAQ
all
FAQ

all

Can’t receive the goods within the specified time limit?

Once order confirmed, we will issue one order time schedule for your confirm. if it`s our problem caused the delay, we will be responsible for it and provide the compensation

Can you accept mixed payments?

Please advise your comments about the payment ,I will communicate with our finance department.

What is your regular packaging?

Our regular packaging is 25kg /kraft bag ,and also support custom packaging.We have done some small pakages for other customers ,attached some packing pictures for your reference.

How to solve the tariff problem

As the feedback from our local customer,the HS code is 390690,you can recheck it yourself.And your country and ours are each other's most-favored-nation, we can provide Form E/F   so you  can enjoy preferential customs clearance

How does your company guarantee its reputation and how long have you been engaged in it?

We have been in the industry more than 10 years and the No.1 of Chinese agricultural SAP exporter for 9 consecutive years.

What is the capacity of the factory?

Our current production capacity is 500ton /month .And another new production line will start into production around X this year to meet the increasing demand.

Can third-party inspection be accepted and what is the inspection process?

Yes, it`s no problem to arrange the 3rd-part inspection.and please send us your standard for our double confirm. Meanwhile, could you please tell who will be charge of this cost?we will recalculate the cost and update for your confirm.

What is the effect of using this product?

there is one detailed test report on vegetable, we collected from Japanese clients; With our product, the yield increase 67%, please check the details in attachment

How to deal with product quality problems?

Don`t worry, once all confirmed well, we will provide the solution within 2days.  Could you please tell me the problem and send me the related pictures and information when you are testing; We submit for the company confirmed; Meanwhile,we also have the sample for every lot, we will request to do the test for double check, solve this problem asap.

Can’t receive the goods within the specified time limit?

Once order confirmed, we will issue one order time schedule for your confirm. if it`s our problem caused the delay, we will be responsible for it and provide the compensation

What kind of packaging do you have?

We can supply different size package,such as 500g,1kg,5kg,10kg and 25kg .And we also provide the customized package service.Attached you can find the package photos for your reference.

What kind of packaging do you have?

We can supply different size package,such as 500g,1kg,5kg,10kg and 25kg .And we also provide the customized package service.Attached you can find the package photos for your reference.

Does packaging require additional costs?

There is no extra charge for regular 25kg package with customers'logo .Small package will have additional package material and labour cost.

How many times can you absorb water repeatedly?

Our products can repeatedly absorb water more than 10 times, but the absorption capacity will gradually weaken.The life of SAP in soil is related to soil moisture. The wetter the soil, the faster the SAP degradation.